VENDOME

Effective from 1 October 2026 · lobosbags.com

§ 1. What these terms cover

These terms set out the rules for personalizing LOBOS products, that is, embossing them with gold initials (the “Gold initials” service).

Personalization is available only for products that offer this option on their product page. These are:

• MINI Q and MIDI Q handbags;
• the MINI E, MIDI E, LE CHIC and LE GRAND models from the Lobos × Rosaellee III collection, which we created together with Emilia Chojnacka (Rosaellee);
• Iconic, Soft and Classic laptop sleeves from the same collection.

VENDOME bags (Cheval, Cashmere, Noir) from the Lobos × Rosaellee III collection cannot be personalized. Other models (including CAPRI, COMO, SORRENTO, MILANO and the R series) and the Ania Halarewicz collector’s pieces do not offer this option either.

Anything not covered by these terms is governed by the lobosbags.com store terms and conditions.

§ 2. What you are buying

You are buying a bag or a laptop sleeve with embossed initials. It is a single item prepared for you, not a product plus a separate add-on. You order personalization together with the product and only with it. We do not emboss initials on tags or flaps bought separately, or on products bought earlier.

We emboss the initials with gold foil using a die, before the product is shipped to you. On MINI Q and MIDI Q, the technique and color are the same as for the LOBOS logo on the same flap.

§ 3. Letters

• We emboss one to three capital letters in a single typeface, as shown in the initials preview.
• You can choose the letters A–Z, plus Ł and Ż. We do not emboss other Polish letters (Ą, Ć, Ę, Ń, Ó, Ś, Ź). Use the letter without the diacritic instead, for example S instead of Ś or O instead of Ó.
• Each letter can be followed by a dot (“E.C.”). You can also choose letters without dots (“EC”). Apart from the dot, we do not emboss any other characters: no digits, spaces or symbols.
• The same letter can appear at most twice. The letters Q, V, X, Y, Ł and Ż can appear only once.
• We emboss exactly the letters you give us, in the same order.

§ 4. Where we emboss

• MINI Q and MIDI Q: on the detachable, semicircular flap. The initials are on the right-hand side of the flap, near the edge, next to the LOBOS logo.
• MINI E, MIDI E, LE CHIC and LE GRAND: on the leather tag, in the place shown in the preview.
• Laptop sleeve: on the front, in place of the LOBOS logo. The logo then goes on the back of the sleeve. A sleeve without personalization has the logo on the front.

Each product has one place for the initials. We do not change the position, size or typeface of the letters.

§ 5. Price

Personalization costs 290 zł and is added to the price of the product.

During Early Access to the Lobos × Rosaellee III collection (from 7 pm on Friday, 2 October 2026, until 9 am on Saturday, 3 October 2026, Polish time), personalization of products from this collection costs 1 zł. What counts is the time the order is placed.

If you pay in another currency, the amount shown in your cart applies.

§ 6. Payment in advance

Personalized products and products made to order (LE CHIC, LE GRAND and laptop sleeves) are prepared especially for you, so you pay for them in advance. We start processing an order containing such a product only after payment has been received. Cash on delivery is not available for such an order.

The product page tells you when a product is made to order.

§ 7. How ordering works

You add personalization on the product page:

• for MINI E, MIDI E, LE CHIC, LE GRAND and laptop sleeves, you enter the letters in the initials field and see a preview straight away;
• for MINI Q and MIDI Q, you add “Gold initials” to your cart in the add-ons section.

The personalization goes into your cart together with the product it belongs to.

Right after you place your order, we will email you at the address given in the order. We will ask you for the letters or ask you to confirm the letters you entered when ordering.

We emboss only after you confirm and your payment has been received. We will emboss exactly what you confirm, so please check the letters and dots before you reply.

We ship a personalized product within 14 days after you confirm the letters and your payment is received, because that is when we start embossing. Other products from the same order are shipped together with it.

Products made to order (LE CHIC, LE GRAND and laptop sleeves) are an exception. We ship them from 30 October 2026, with or without personalization, and will confirm the shipping date by email. Products from the same order that are not made to order are shipped separately, at no extra cost for the second parcel.

§ 8. If you want to change the letters

Until you confirm the letters, we do not start embossing. In the meantime, you can change the letters or cancel just the personalization. Email us at contact@lobosbags.com and include your order number.

Once you confirm, we pass the letters on for embossing. If you spot a mistake, write to us immediately. A change is possible until we have started embossing, so every hour counts.

Embossed letters cannot be undone or corrected. If the embossing has already been done, write to us anyway. We will check whether an additional tag or flap with new embossing can be ordered in your case. This is not possible for a laptop sleeve, because we emboss the letters directly on the sleeve.

Letters embossed in line with your confirmation are not a defect of the product, even if they contain a typo.

§ 9. Returns

A product with embossed initials is made to your individual specifications. Under Article 38(1)(3) of the Polish Consumer Rights Act of 30 May 2014, the right to withdraw from a distance contract does not apply to such a product. You cannot return or exchange it the way you can a product without personalization.

This exclusion applies from the moment you confirm the letters to us. Before that, you can cancel the personalization or the whole order under the usual rules.

The exclusion covers the whole product, for example the bag together with its tag or flap, not just the tag or flap. We emboss the initials for a specific product and sell them with it as one personalized whole.

Products without personalization from the same order can be returned under the usual rules set out in the store terms: within 14 days, free of charge in Poland.

Before you buy, the product page and the step where you add personalization to your cart tell you that a personalized product cannot be returned. We repeat this in the email in which we ask for the letters or their confirmation.

§ 10. Complaints

The lack of a right of return does not limit your rights if something has been done wrong. You can file a complaint under the general rules (non-conformity of goods with the contract, Chapter 5a of the Consumer Rights Act) if:

• the embossing does not match your confirmation (for example, different letters or a different order);
• the embossing is crooked, incomplete or not durable;
• the product has any other defect.

If only the embossing is defective, we will usually offer the fastest solution. For MINI Q and MIDI Q, this will be a new flap with correct embossing, without sending back the whole handbag; for the leather tag and the laptop sleeve, we will choose a solution case by case. If you prefer another solution provided by law, let us know and we will agree on it together.

A complaint is not the same as a change of mind. “The initials are embossed correctly, but I no longer want them” is not a defect and is not grounds for a complaint or a return.

Send your complaint to contact@lobosbags.com: describe the problem, include your order number and attach photos. We respond within 14 days.

§ 11. What personalization does not include

• Products that do not offer personalization on their product page, including VENDOME bags, the CAPRI, COMO, SORRENTO and MILANO models and the R series.
• Ania Halarewicz collector’s pieces.
• Tags and flaps bought separately, and products from earlier orders.
• Characters other than those described in § 3, for example digits, spaces, emojis, symbols other than the dot, or Polish letters other than Ł and Ż.
• Typefaces, sizes or embossing positions other than those described in § 3 and § 4.

§ 12. Contact

For anything related to personalization (letters, corrections, complaints), email contact@lobosbags.com. Include your order number so we can reply faster.

§ 13. Final provisions

These terms are effective from 1 October 2026. Changes to these terms do not apply to orders placed before the changes take effect. The previous version was effective from 11 August 2026.

The seller’s registration details are set out in the lobosbags.com store terms and conditions.

Matters not covered by these terms are governed by the lobosbags.com store terms and conditions and Polish law, including the Consumer Rights Act.