Terms of service

Version of 23 October 2026. It applies to orders placed from 23 October 2026; orders placed earlier are governed by the previous terms. For persons who had an Account before that date, the provisions on the Account in their new wording apply once they accept the Terms and Conditions with their next order; until then, the previous provisions apply. The previous version applied from 3 February 2026 (as amended on 11 August and 2 October 2026). This English version is for information only; in the event of any discrepancy, the Polish version prevails (Section XIV(5)).

I. General provisions

1. These Terms and Conditions set out the rules of operation of the LOBOS online store available at https://lobosbags.com, the rules for concluding sales contracts, and the rights and obligations of Customers and the Seller.
2. The terms used in these Terms and Conditions mean:
   1. Seller – Lobos Energy sp. z o.o. with its registered office in Kraków, ul. Mieczysława Medweckiego 17, 31-870 Kraków, Poland, entered in the register of entrepreneurs of the National Court Register under KRS number 0000953828 (registration files kept by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register), NIP (tax ID) 6751761487, REGON 521228286, share capital PLN 800,000. Contact: tel. +48 502 264 158, email contact@lobosbags.com (returns and complaints: info@lobosbags.com).
   2. Customer – a natural person, a legal person or an organizational unit without legal personality to which the law grants legal capacity. A person without full legal capacity uses the Store with the consent of their legal representative.
   3. Consumer – a natural person performing a legal transaction with the Seller that is not directly related to their business or professional activity.
   4. Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity, where the contract is not of a professional nature for them (Article 7aa of the Polish Consumer Rights Act). The provisions of these Terms and Conditions concerning the Consumer apply to them accordingly.
   5. Store – the LOBOS online store at https://lobosbags.com.
   6. Product – an item offered in the Store.
   7. Perfume – ORIA perfume and other fragrance products offered in the Store, delivered in sealed (foil-wrapped) packaging.
   8. Set – several Products sold together for one price, or a Product with free Products added, on the terms stated on the Set page or in the Set terms.
   9. Personalization – a service of embossing initials on a Product, under the Personalization Terms and Conditions.
   10. Pre-order – the sale of a Product that is not yet in stock at the time of the order, with the shipping date stated on the product page.
   11. Specific Terms – terms published in the Store for selected services, Products or promotions, including the Personalization Terms and Conditions.
   12. Account – the service of maintaining a Customer account in the Store.
   13. Cart – the part of the Store where the Customer collects the selected Products and makes the declarations required to place an order.
   14. Discount Coupon – a unique code that reduces the price of a Product.
   15. Gift Card – an electronic or physical bearer card entitling the holder to make purchases in the Store up to the amount stated on it.
3. Acceptance of these Terms and Conditions is necessary to place an order. The Specific Terms supplement these Terms and Conditions and take precedence with respect to the service or promotion concerned; however, they may not limit the Consumer's statutory rights.
4. We process personal data in accordance with the Privacy Policy available in the Store.
5. It is prohibited to provide unlawful content to the Store and to interfere with its IT infrastructure.
6. These Terms and Conditions are the terms referred to in Article 8 of the Polish Act of 18 July 2002 on the provision of electronic services. They are available free of charge in the Store in a form that allows them to be downloaded, saved and printed.

II. Prices and currencies

1. Prices in the Store are gross prices and include the taxes required by law.
2. The price does not include delivery costs. The Customer sees the total price including delivery costs before placing the order.
3. We state prices in Polish złoty (PLN). The Customer may choose to display prices in another currency. The price and currency shown in the order summary at the time the order is placed are binding.
4. For deliveries outside the European Union, customs duties and import taxes are not included in the price and are borne by the Customer, unless the Store indicates otherwise before the order is placed.

III. Offer, Discount Coupons and Gift Cards

1. Products in the Store are new unless the product page states otherwise.
2. Information about Products in the Store is not an offer within the meaning of the Polish Civil Code but an invitation to conclude a contract (Article 71 of the Civil Code). The Customer makes an offer by placing an order.
3. Selected Products can be ordered with Personalization under the Personalization Terms and Conditions: https://lobosbags.com/en/pages/regulamin-personalizacji.
4. Discount Coupons:
   1. one Discount Coupon may be used per order;
   2. they apply to Products at full price, unless the terms of the Coupon state otherwise;
   3. they may be used once, within their validity period, and cannot be exchanged for cash;
   4. when a Product bought with a Coupon is returned, we refund the amount actually paid for the Product.
5. Promotions cannot be combined unless their terms state otherwise.
6. Gift Cards:
   1. they may be redeemed only in the Store;
   2. they are valid for 6 months from the date of purchase; Cards bought before 23 October 2026 keep the validity period set out in the terms applicable on the date of their purchase;
   3. any unused balance remains on the Card until it expires, and if the order price exceeds the balance, the Customer pays the difference with another payment method;
   4. they cannot be exchanged for cash;
   5. after the validity period has expired, the Customer may ask for the unused funds to be reactivated (contact@lobosbags.com).
7. The Store provides the following free electronic services:
   1. Newsletter – the Customer subscribes by providing an email address and ticking the consent box; they may unsubscribe at any time by clicking the link in a message or by writing to the Seller;
   2. Account – the Customer logs in with their email address and a one-time code sent to that address, without a password. The Account is created at the first login and is maintained for an indefinite period. The Customer may request deletion of the Account at any time (contact@lobosbags.com); we delete it within 2 business days;
   3. Order form and Cart – a one-off service that ends when the order is placed or when the Customer stops placing it earlier;
   4. Chat, product availability notifications and other Store features – provided for as long as they are used.
8. Complaints about the services in paragraph 7 may be submitted to contact@lobosbags.com; we respond within 14 days.

IV. Technical requirements

To use the Store, you need a device with internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active email address. Using the internet involves typical risks, such as malware and attempts to obtain data fraudulently (phishing).

V. Placing an order and payment

1. We accept orders 24 hours a day and process them on business days.
2. To place an order through the Cart, the Customer:
   1. selects a Product (its variant or Personalization) and adds it to the Cart;
   2. in the Cart, ticks the mandatory box accepting the Terms and Conditions: for an order containing ORIA perfume (including in a Set), the box reads "I accept the Terms and Conditions and request a VAT invoice, which I will receive by email", and for other orders – "I accept the store Terms and Conditions";
   3. provides delivery and contact details and, when buying for a business, also the tax ID (NIP);
   4. chooses the delivery and payment method and checks the details and the total price including delivery costs; until the order is placed, the Customer may correct them;
   5. clicks the button for placing an order with an obligation to pay.
3. An order may also be placed without using the Cart, in the Shop app or via a checkout link. The link to the Terms and Conditions is then visible at checkout before payment, and by placing the order the Customer accepts the Terms and Conditions.
4. After the order is placed, we send an email confirming its acceptance. The sales contract is concluded when the Customer receives this confirmation.
5. The Customer sees the payment methods available for the order before placing it. Products with Personalization, made-to-order Products and Pre-order Products require payment in advance; if the Customer chooses cash on delivery for them, we will ask for prepayment by email.
6. With cash on delivery, the Customer pays when collecting the parcel; with other methods – when placing the order. If the payment or the prepayment referred to in paragraph 5 is not received within 7 days of the order confirmation, we set an additional 7-day deadline by email; if it expires without payment, the Seller may withdraw from the contract.
7. The Customer sees the information required by Article 12(1) of the Polish Consumer Rights Act in the Store before placing the order and receives its confirmation by email no later than at the time the Product is delivered.

VI. Order fulfillment and sales document

1. We start fulfilling the order once the payment has been credited and, with cash on delivery, once the order has been confirmed.
2. We deliver the Product within 30 days of the conclusion of the contract, unless the product page states a different period. If we do not deliver the Product on time, the Consumer may set an additional deadline and, if it expires without delivery, withdraw from the contract; we then refund the entire amount paid, including delivery costs, within 14 days.
3. If we cannot fulfill all or part of an order, we inform the Customer. The Customer may then cancel the order or accept partial fulfillment or another date. We refund the amount paid for the unfulfilled part within 14 days.
4. Sales document. Sales from an order placed through the Cart that contains ORIA perfume are documented with a VAT invoice. By ticking the box referred to in Section V(2)(2), the Customer requests a VAT invoice (Article 106b(3) of the Polish VAT Act) and accepts that it will be sent by email (Article 106n of the VAT Act); if the sale is subject to registration on a cash register, the fiscal receipt remains in the Seller's records. A Customer who prefers a receipt may write to contact@lobosbags.com before the order is shipped. Other orders, including those placed without using the Cart, are documented with a fiscal receipt, and we issue an invoice on request sent to contact@lobosbags.com. For a Customer who has provided a tax ID (NIP), we issue the invoice in the National e-Invoicing System (KSeF).
5. Personalization. Products with Personalization are shipped within the period stated in the Personalization Terms and Conditions.
6. Pre-order. We state the shipping date of a Pre-order Product on the product page and in the order confirmation. If the date changes, we inform the Customer by email; the Customer may then cancel the order and receive a refund of the entire amount paid within 14 days. Other Products from that order are shipped together with the Pre-order Product, unless we indicate otherwise.
7. Sets and free gifts. Products from a Set are shipped together, unless the Set page states otherwise. Free Products are provided while stocks last, as indicated in the Store.

VII. Delivery

1. Delivery methods, countries and costs are stated with the Product, at checkout and on the "Shipping" page (https://lobosbags.com/en/policies/shipping-policy). The Customer chooses the delivery method at checkout before placing the order.
2. Some Products, in particular Perfume, are shipped only by selected delivery methods and to selected countries; the Customer sees the delivery methods available for them at checkout.

VIII. Right of withdrawal (returns)

1. A Consumer who has concluded a distance contract may withdraw from it without giving any reason within 14 days of receiving the Product (or, where several Products are delivered separately, of receiving the last of them).
2. To withdraw from the contract, the Consumer submits a statement by email to info@lobosbags.com or by post to: Lobos Energy sp. z o.o., ul. Mieczysława Medweckiego 17, 31-870 Kraków, Poland. The Consumer may use the model form attached to these Terms and Conditions but is not obliged to. To meet the deadline, it is sufficient to send the statement before it expires.
3. The Consumer sends the Product back without undue delay and no later than 14 days after withdrawing. In Poland, the Consumer may use the free return described in the "Returns Policy"; otherwise, the direct cost of returning the Product is borne by the Consumer. We do not accept cash-on-delivery parcels.
4. We refund all payments, including the cost of the cheapest delivery option offered, to the Consumer within 14 days of receiving the statement, using the same payment method, unless the Consumer agrees to another method that is free of charge for them. We may withhold the refund until we receive the Product or proof that it has been sent back.
5. The Consumer is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.
6. Cancellation before shipping. Until the order has been shipped, the Customer may cancel it free of charge by writing to info@lobosbags.com. A Product with Personalization cannot be canceled once the letters have been confirmed.
7. The right of withdrawal does not apply in the cases listed in Article 38(1) of the Polish Consumer Rights Act, in particular to:
   1. a Product that is not prefabricated, is made to the Consumer's specifications or serves to meet their individual needs (point 3), including a Product with Personalization – from the moment the letters are confirmed;
   2. Perfume whose foil has been removed after delivery – as an item supplied in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons (point 5). Perfume with intact foil may be returned under the general rules.
8. Sets. A Set is returned in its entirety, together with the Products received free of charge. If the Consumer does not send back part of a Set (including Perfume that cannot be returned under paragraph 7(2)), we refund the price of the Set reduced by the value of the missing Products stated on the Set page or in its terms.

IX. Complaints (lack of conformity of the Product with the contract)

1. The Seller is liable to the Consumer for any lack of conformity of the Product with the contract that exists at the time of delivery and becomes apparent within 2 years of that time, under Chapter 5a of the Polish Consumer Rights Act.
2. If the Product does not conform with the contract, the Consumer may demand its repair or replacement and, in the cases provided for by law, declare a price reduction or withdrawal from the contract (withdrawal is not possible if the lack of conformity is minor). The costs of bringing the Product into conformity with the contract, including shipping costs, are borne by the Seller.
3. A complaint may be submitted by email to info@lobosbags.com or by post to the Seller's address. Please state the order number, a description of the lack of conformity and your request.
4. We respond to a Consumer's complaint within 14 days.
5. Complaints concerning Personalization are additionally governed by the Personalization Terms and Conditions. Correctly embossed letters that match the Customer's confirmation do not constitute a lack of conformity with the contract.

X. Out-of-court dispute resolution

1. The Consumer may use out-of-court complaint and redress procedures, in particular the assistance of a municipal or district consumer ombudsman or a provincial inspectorate of the Trade Inspection. Information on access to these procedures is available at https://prawakonsumenta.uokik.gov.pl.
2. The Seller's participation in out-of-court proceedings is voluntary.

XI. Terms of sale for businesses

1. This Section applies only to Customers who buy in connection with their business or professional activity and for whom the contract is of a professional nature.
2. The Customer inspects the parcel on receipt in the presence of the courier and, if there are any irregularities, draws up a report. Failure to inspect the parcel results in the loss of statutory warranty rights for defects that could have been detected on receipt.
3. The right of withdrawal under Section VIII does not apply.
4. The competent court is the court having jurisdiction over the Seller's registered office.

XII. Product reviews

1. Reviews marked in the Store as a verified purchase come from people who bought the Product concerned; we check this against order data. Reviews without this mark have not been verified in this way. Sponsored reviews and reviews prepared as part of a collaboration are clearly marked.
2. A review may not contain unlawful or offensive content or content unrelated to the Product. We may use automated tools to moderate reviews.
3. Anyone may report a review that they believe contains unlawful content by email to contact@lobosbags.com, giving the reasons, the address of the page with the review, their full name and email address, and a statement that they believe in good faith that the information in the report is true and complete. We inform the person who reported the review of our decision.
4. If we remove a review or restrict its visibility, we inform the author of the decision and the reasons for it. The author may appeal against it by writing to contact@lobosbags.com.
5. The point of contact for matters under the Digital Services Act (DSA), for authorities and for users of the Store, is contact@lobosbags.com. Contact is possible in Polish and English.

XIII. Intellectual property rights

1. The content of the Store (texts, photos, graphics, designs, trademarks, code) is protected by law and belongs to the Seller or is used with the consent of the rights holders.
2. Any use of it beyond permitted use requires the Seller's prior consent.

XIV. Final provisions

1. The Seller may amend these Terms and Conditions for important reasons: changes in the law, decisions or rulings, the introduction of new Products, services or payment and delivery methods, technical changes and changes to the Seller's details.
2. An amendment applies to orders placed from the date of its publication in the Store. Orders placed earlier are fulfilled according to the version of the Terms and Conditions in force on the date they were placed.
3. An amendment concerning services provided on a continuous basis (Account, Newsletter) is binding on a Customer who was informed of it before it took effect and did not cancel the service by then, as well as on a Customer who accepted the amended Terms and Conditions when placing an order.
4. These Terms and Conditions do not limit the rights of Consumers under mandatory provisions of law. Contracts are governed by Polish law; this choice of law does not deprive a Consumer whose habitual residence is in another country of the protection afforded by provisions of that country's law that cannot be derogated from by agreement (Article 6 of the Rome I Regulation).
5. Versions of these Terms and Conditions in other languages are for information only; in the event of any discrepancy, the Polish version prevails.
6. Previous versions of these Terms and Conditions are available on request (contact@lobosbags.com).

Annex. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To: Lobos Energy sp. z o.o., ul. Mieczysława Medweckiego 17, 31-870 Kraków, Poland, email: info@lobosbags.com
• I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods: …
• Order number: …
• Ordered on(*)/received on(*): …
• Name of consumer(s): …
• Address of consumer(s): …
• Signature of consumer(s) (only if this form is submitted on paper): …
• Date: …

(*) Delete as appropriate.