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STATUTE

I. General Provisions
  1. These Regulations define the manner of operation of the Online Store under the name Lobos, available at the Internet URL address: https://lobosbags.com, and the conditions of use of the services offered by the Store. The Regulations specify the rights and obligations of the Store's Customers, as well as the rights, obligations and scope of liability of the entity managing and operating the Store.
  2. Whenever the following capitalized phrases are used in the Regulations and their annexes, they should be understood as follows for the purposes of interpreting the Regulations:
  1. Customer - a natural person, a legal person or an entity without legal personality capable of acquiring rights and incurring obligations. Natural persons who do not have full legal capacity should, before using the Services offered by the Store, obtain the consent of their legal representative and present it at the request of the Seller;
  2. Regulations - these Regulations, posted in the Store at the URL https://lobosbags.com/pages/terms;
  3. Seller - Felmer Investments sp. z o.about, ul. Mieczysława Medweckiego 17, 31-870 Kraków, NIP number 5223041719. You can contact the Seller by phone at 48 502 264 158 or by e-mail at contact@lobosbags.com;
  4. Consumer - a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity;
  5. Entrepreneur with consumer rights - a natural person who concludes a contract directly related to his/her business activity, unless this contract is of a professional nature for him/her;
  6. Goods or Product - a product offered for sale by the Seller via the Store;
  7. Store - Lobos Online Store available at URL https://lobosbags.com, owned by the Seller;
  8. Order Form - a service available in the Store that allows you to place orders, use it to add Products to the basket and define the terms of the sales contract, including the method of delivery and payment;
  9. Discount coupon - means any form of reducing the purchase price of the Goods by issuing a unique discount code.
  10. Gift card - an electronic or physical card, issued to a bearer, authorizing to make purchases in the Store for the amount indicated on the card.
  1. Acceptance of the provisions of the Regulations and its annexes is voluntary, but necessary to use the services offered by the Store.
  2. The administration of personal data is based on the provisions of generally applicable law and the Privacy Policy available on the Store's website.
  3. It is prohibited to introduce illegal content into the Store that may violate the rights of third parties or be detrimental to the legal order and interfere with the Store's IT infrastructure.
  4. The regulations and annexes are regulations within the meaning of Art. 8 of the Act of July 18, 2002 on the provision of electronic services (Journal of LawsAT2020.344 vol.jof 2020.03.03 as amended).
II. Prices of Goods
  1. All taxes required by law are already included in the price visible in the Store, which is the gross price.
  2. The price does not include delivery costs that the Customer will be obliged to cover according to the selected delivery option. Information on delivery costs will be provided to the Customer before placing the order, so that when placing the order, the Customer knows the total cost of the order and can make an informed and voluntary decision in this regard.
  3. The reduced price is the price that applies as a result of the reduction in the price of the Goods. In each case of information about a reduction in the price of a Good, next to the information about the reduced price there is information about the lowest price of this Good, which was valid in the period of 30 days before the introduction of the reduction. If a given Good or service is offered for sale for a period of less than 30 days, next to the information about the reduced price there is information about the lowest price of this Good or service, which was valid in the period from the date of commencement of offering this Good or service for sale until the date introducing a reduction.
  4. The Seller does not use the procedure of individual price adjustment based on automated decision-making, however, if such a procedure is used, the Seller will inform the Customer about it before placing the order.

III. Offer

  1. The Goods offered in the Store are brand new and free from physical and legal defects, except for Products that are clearly marked as having indicated physical defects and sold at a promotional price. The goods offered in the Store are handmade bags (unless otherwise expressly stated in the Product information) and other accessories available in the Store's offer.
  2. The prices of the Goods are expressed in Polish Zloty (PLN) and include VAT (gross price)
  3. The Store allows you to use Discount Coupons, which can be used to reduce the price of all Products in the basket or the price of a selected Product.
  4. Discount Coupons cannot be added together (only one Discount Coupon can be used in one order placed in the Store).
  1. The Discount Coupon can only reduce the price of the Goods and applies only to Goods offered at full price (without promotions, price reductions or sales). You cannot use a Discount Coupon for Goods that already have a reduced price (promotional price).
  2. The Discount Coupon can be used no later than on the last day of its validity.
  3. The Discount Coupon cannot be exchanged for cash.
  4. The Discount Coupon can only be used once and in its full amount.
  5. In the case of returning Goods purchased using the Discount Coupon, the Customer receives a refund of the value of the Goods shown on the receipt or VAT invoice.
  6. The Gift Card can only be redeemed in the Store.
  7. The validity period of the Gift Card is 24 months from the date of its purchase.
  8. After its expiry date, the Gift Card may be reactivated by the Customer only if the Customer does not use the remaining funds within its validity period. In order to extend the validity period of the Gift Card, the Customer is obliged to submit a request to reactivate the Seller's Gift Card via telephone number 48 502 264 158 or by e-mail to contact@lobosbags.com.
  9. If the price of the Goods purchased by the Customer is higher than the amount of funds on the Gift Card, the Customer is obliged to pay the price difference by another form of payment, acceptable in the Store.
  10. When redeeming a Gift Card, when the value of the purchased Goods is lower than the current value of the Gift Card, the Customer is not entitled to receive the unused part of the funds accumulated on the Gift Card in cash. The remaining, unused value of the Gift Card remains for use by the Customer during the validity period of the Gift Card, subject to the provisions of section 12 above.
  11. The Gift Card cannot be exchanged for cash in whole or in part.
  1. Promotions for Goods offered on the Website cannot be combined, unless the regulations of a given promotion provide otherwise.
  2. The store allows you to use the following services:
    1. Newsletter: consisting of free electronic sending of commercial and marketing information to the Customer. The customer begins to use the service when he provides his e-mail address and consents to receiving messages by checking the appropriate box on the Store's website. The Customer may unsubscribe from the service at any time via his/her Customer account or by contacting the Seller for this purpose.
    2. Account: consisting in electronically maintaining the Customer's account in the Store. The customer creates an account by providing contact details in the registration form (available after pressing the "Register" button). This service is provided from the moment the Customer receives an electronic message confirming registration. The Customer may request deletion of the account at any time by submitting a request to the Administrator, who deletes the account within 24 hours of the request (on business days).
    3. Sale of Goods via the Store.
  3. Services are available in the Store 7 days a week, 24 hours a day, except for temporary shutdown of the Store due to modernization or maintenance of its IT infrastructure, random events caused by force majeure beyond the control of the Seller and shutdown of the Store due to hacker attacks or failure . In each case, the Store will make every effort to restore the functionality of the Store as soon as possible.
IV. Minimum technical requirements

To use the services offered by the Store, you must have the following equipment:

  1. PC, smartphone with the most up-to-date software version, tablet or other mobile device usually used to browse websites,
  2. internet link,
  3. current version of Firefox, Chrome, Safari or Microsoft Edge web browser or other,
  4. Adobe Flash Player plug-in installed and JavaScript, frames and CSS styles enabled,
  5. Active email account.
V. Placing an Order
  1. The store sells via the Internet.
  2. The Customer may conclude a contract with the Seller via the Store 24 hours a day, 7 days a week, while the execution of orders and the Customer's opportunity to ask questions and contact the Store take place on business days during the Store's operating hours indicated on the website.
  3. To place an order Customer:
    1. Reads the description of the Goods and its price, then clicks the "Add to cart" button;
    2. Approves the Goods or Goods in the basket and the price of their delivery - before placing the order, the Customer is informed about the total cost of the purchased Goods along with their delivery in the selected form, which the Customer must accept in order to place the order;
    3. Registers an Account, logs in to your Account or provides the contact details necessary to deliver the order and submits a declaration of acceptance of the Regulations;
    4. Selects payment method;
    5. Confirms placing an order with the obligation to pay;
    6. Makes payment no later than 7 days after receiving an e-mail confirming the order.
  4. The contact details necessary for the delivery of the order are: name and surname, delivery address, city, postal code, telephone number, e-mail address and, in the case of entrepreneurs or entities that are not natural persons or natural persons running a business, also data necessary to issuing an invoice, i.e. NIP number, company name and business address.
  5. The moment of conclusion of the contract between the Customer and the Store is the confirmation of the order placed by the Customer through the Store. The store will confirm orders placed by the customer via e-mail immediately.
  6. The payment methods available in the Store are payment by payment card, credit card, cash on delivery, viva wallet (p24, payU, BLIK, klarna - annual payment).
  7. If payment is not made within 14 days of sending the Customer an e-mail confirming the order, the Customer will be informed by e-mail or telephone about the need to make a payment and an additional deadline to complete the service. Failure to make the payment by the Customer within the additional deadline will result in the order being canceled, of which the Customer will be informed by e-mail. In certain cases, the above does not exclude the Store's claims arising from generally applicable legal provisions.
  8. Information referred to in Art. 12 section 1 of the Act of May 30, 2014 on consumer rights, will be sent to the Customer to the e-mail address used to place the order in a message confirming the submission and content of the order placed by the Customer. The above-mentioned information will also be visible in the Store when the Customer expresses his will to be bound by the contract.
VI. Order fulfillment
  1. Execution of the order begins on the next business day after the payment is credited to the Seller's bank account.
  2. The store is obliged to deliver the shipment to the buyer within 30 days from the date of conclusion of the contract. If the shipment has not been delivered within this time, the Customer has the right to withdraw from the contract, regardless of the reasons attributable to the Store or the supplier. The Store is obliged to refund the full amount paid by the Customer, including the delivery price, within 14 days of receiving information about the withdrawal.
  3. If there are circumstances on the part of the Store that prevent the execution or timely execution of part or all of the order, the Customer will be informed about this fact immediately. The customer has the right to decide to cancel the order or partially complete it, or reduce the price. The Store is obliged to refund the full amount paid by the Customer, including the delivery price, within 14 days of receiving information about withdrawal, or part of the amount in the event of receiving information about partial withdrawal.
  4. The Customer receives an invoice in an electronic version to the e-mail address provided in the Order Form, after prior granting  express and unambiguous consent to receiving an invoice in an electronic version.   

VII. Delivery

  1. Delivery is carried out using a courier company or the Seller's own transport.
  2. The Seller is responsible for the Goods until they are delivered to the Buyer.
  3. The Seller undertakes to deliver the Goods without defects.        

VIII. The right to withdraw from the contract and only the rights

  1. Customer who is a Consumer pursuant to Art. 27 of the Act on Consumer Rights and Entrepreneurs with consumer rights pursuant to Art. 27 in connection with Art. 7aa of the Act on Consumer Rights, a consumer who has concluded a distance contract has the right to withdraw from the sales contract, without giving a reason, within 14 days of receiving the Goods.
  2. The Consumer or Entrepreneur with consumer rights may withdraw from the contract by submitting a declaration to the Seller's e-mail address: info@lobosbags.com lub address: Felmer Investments sp. z o.about, ul. Medweckiego Mieczysława 17; 31-870 Kraków. For this purpose, a Consumer or an Entrepreneur with consumer rights may use the template form which constitutes Annex No. 2 to the Regulations.
  3. The Consumer or Entrepreneur with consumer rights should immediately, but no later than within 14 days from the date on which he withdrew from the contract, send the Goods to the Seller. To meet the deadline, it is enough to send the item before its expiry. This deadline does not apply if the Seller undertakes to collect the Goods from the Consumer.
  4. If the Consumer has chosen a method of delivery of the Goods other than the cheapest standard delivery method offered by the Store, the Store is not obliged to refund the additional costs incurred by the Consumer.
  5. The Seller is obliged to refund the full price of the Goods, including the price of delivery of the Goods to the Consumer, within 14 days of receiving information about withdrawal from the contract (subject to section 4 above). The Seller makes the payment using the same payment method used by the Consumer or Entrepreneur with consumer rights or another method agreed to by the parties, unless it involves additional costs for the Consumer or Entrepreneur with consumer rights.
  6. The Seller is entitled to withhold the refund until it receives the return of the Goods or proof of shipment.
  7. If a Consumer or an Entrepreneur with consumer rights withdraws from the contract, the contract is considered not concluded.
  8. If the Goods were used in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods, the Consumer or Entrepreneur with consumer rights is liable for reducing its value.
  9. The Consumer or Entrepreneur with consumer rights loses the right to withdraw from the contract in the cases listed in Art. 38 of the Consumer Rights Act dated May 30, 2014 (vol.j Journal AT from 2020 pos 287, as amended. died), and in particular in cases:
    1. for the provision of services for which the Consumer or Entrepreneur with consumer rights is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer or Entrepreneur with consumer rights, who was informed before the commencement of the provision that after the provision by the Seller will lose the right to withdraw from the contract, and has acknowledged this;
    2. in which the subject of the service is non-prefabricated Goods, manufactured according to the specifications of the Consumer or Entrepreneur with consumer rights or serving to meet his individual needs;
    3. in which the subject of the service is Goods that deteriorate quickly or have a short shelf life;
    4. in which the subject of the service is Goods delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
    5. in which the subject of the service are Goods which, after delivery, due to their nature, are inseparably combined with other Goods;
    6. for the supply of digital content not delivered on a tangible medium, for which the Consumer or Entrepreneur with consumer rights is obliged to pay the price, if the Seller commenced the provision with the express and prior consent of the Consumer or Entrepreneur with consumer rights, who was informed before the commencement of the provision that after the Seller has completed the service, he will lose the right to withdraw from the contract, and has acknowledged this, and the Seller has provided the Consumer or Entrepreneur with consumer rights with confirmation of receipt of consent.
IX. Complaints
  1. The provisions of this section define the rules regarding liability for the compliance of the service with the Agreement regarding the transfer of ownership to the Consumer and the Entrepreneur with consumer rights. In the absence of specific provisions in this point of the Regulations, the provisions of Chapter 5a of the Consumer Rights Act will apply.
  1. In the case of contracts concluded with Consumers or with an Entrepreneur with consumer rights within the meaning of Art. 22 (1) of the Civil Code and Art. 7aa of the Act on Consumer Rights, the Seller is liable for the lack of compliance of the Goods with the contract on the terms set out in Chapter 5a of the Act on Consumer Rights.
  1. The Seller is responsible for the lack of compliance of the Goods with the Agreement at the time of its delivery to the Consumer or Entrepreneur with consumer rights and disclosed within two years from that moment.
  1. It is presumed that the lack of conformity of the Goods with the contract, which became apparent within two years from the date of delivery of the Goods, existed at the time of its delivery, unless it is proven otherwise or this presumption cannot be reconciled with the specific nature of the Goods or the nature of the lack. compliance of the Goods with the contract.
  2. The goods comply with the contract if:
  3. in particular, its description, type, quantity, quality, completeness and functionality remain consistent with the contract;
  4. in particular, its: suitability for a specific purpose for which it is needed by the Consumer or Entrepreneur with consumer rights, about which the Consumer or Entrepreneur with consumer rights notified the Seller at the latest at the time of concluding the contract and which the Seller accepted;
  5. is suitable for the purposes for which Goods of this type are usually used, taking into account applicable laws, technical standards or good practices;
  6. occurs in such quantity and has such features, including durability and safety, that are typical for Goods of this type and that the Consumer or Entrepreneur with consumer rights can reasonably expect, taking into account the nature of the Goods and the public assurance given by the Seller, in in particular in the advertisement or on the label, unless the Seller proves that:
  7. did not know about the public assurance in question and, judging reasonably, could not have known about it,
  8. before concluding the contract, the public assurance was corrected in accordance with the conditions and form in which the public assurance was submitted, or in a comparable manner,
  • public assurance did not influence the decision of the Consumer or Entrepreneur with consumer rights to conclude the contract;
  1. was delivered with packaging, accessories and instructions that the Consumer or Entrepreneur with consumer rights can reasonably expect to be provided;
  2. is of the same quality as the sample or pattern that the Seller made available to the Consumer or Entrepreneur with consumer rights before concluding the contract, and corresponds to the description of such sample or pattern.
  3. The Entrepreneur is not liable for the lack of compliance of the Goods with the contract to the extent referred to in section 4 above, if the Consumer or Entrepreneur with consumer rights has been clearly informed at the latest at the time of concluding the contract that a specific feature of the Goods deviates from the requirements of compliance with the contract specified in section 4 above and has expressly and separately accepted the lack of a specific feature of the Goods.
  4. The Goods are inconsistent with the contract also in the event of improper installation and commissioning, if these activities were performed by the Seller or a third party for whom the Seller is responsible, or by the Consumer or Entrepreneur with consumer rights who followed the instructions received from the Seller .
  5. A consumer or an entrepreneur with consumer rights, if the Goods are inconsistent with the contract, may request its repair or replacement.
  6. The Seller may make an exchange when the Consumer or Entrepreneur with consumer rights requests repair, or the Seller may perform repairs when the Consumer or Entrepreneur with consumer rights requests replacement, if bringing the Goods into compliance with the contract in the manner chosen by the Consumer or Entrepreneur with consumer rights consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, he may refuse to bring the Goods into compliance with the contract.
  7. When assessing the excessive costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the lack of compliance of the Goods with the contract, the value of the Goods in accordance with the contract and excessive inconvenience for the Consumer or Entrepreneur with consumer rights, resulting from a change in the method of bringing the Goods into compliance with the contract. .
  8. The Seller shall repair or replace within a reasonable time from the moment when he or she was informed by the Consumer or Entrepreneur with consumer rights about the lack of compliance with the contract, and without excessive inconvenience to the Consumer or Entrepreneur with consumer rights, taking into account the specificity of the Goods and the purpose for which The Consumer or Entrepreneur with consumer rights acquired it. The costs of repair or replacement, including in particular the costs of postage, transportation, labor and materials, are borne by the Seller.
  9. The Consumer or Entrepreneur with consumer rights provides the Seller with the Goods that are subject to repair or replacement. The Seller collects the Goods from the Consumer or Entrepreneur with consumer rights at his own expense.
  10. If the Goods are inconsistent with the contract, the Consumer or the Entrepreneur with consumer rights may submit a declaration of price reduction or withdrawal from the contract when:
  11. The Seller refused to bring the Goods into compliance with the contract,
  12. The Seller did not bring the Goods into compliance with the contract,
  13. lack of compliance of the Goods with the contract continues, even though the Seller has tried to bring the Goods into compliance with the contract,
  14. the lack of conformity of the Goods with the contract is so important that it justifies a price reduction or withdrawal from the contract without first repairing or replacing it,
  15. it clearly follows from the Seller's statement or circumstances that he will not bring the Goods into compliance with the contract within a reasonable time or without undue inconvenience to the Consumer or Entrepreneur with consumer rights.
  16. The reduced price must be in such proportion to the price resulting from the contract that the value of the Goods not in compliance with the contract is to the value of the Goods consistent with the contract.
  17. The Seller returns to the Consumer or Entrepreneur with consumer rights the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the declaration of the Consumer or Entrepreneur with consumer rights about the price reduction.
  18. A consumer or an entrepreneur with consumer rights may not withdraw from the contract if the lack of compliance of the Goods with the contract is immaterial. It is presumed that the lack of conformity of the Goods with the contract is significant.
  19. If the lack of compliance with the contract applies only to some Goods delivered under the contract, the Consumer or Entrepreneur with consumer rights may withdraw from the contract only in relation to these Goods, as well as in relation to other Goods purchased by the Consumer or Entrepreneur with consumer rights together with Goods that are inconsistent with the contract, if it cannot reasonably be expected that the Consumer or Entrepreneur with consumer rights will agree to retain only the Goods that comply with the contract.
  20. In the event of withdrawal from the contract, the Consumer or Entrepreneur with consumer rights immediately returns the Goods to the Seller at his expense. The Seller returns the price to the Consumer or Entrepreneur with consumer rights immediately, no later than within 14 days from the date of receipt of the Goods or proof of its return.
  21. The Seller refunds the price using the same method of payment as used by the Consumer or Entrepreneur with consumer rights, unless the Consumer or Entrepreneur with consumer rights has expressly agreed to a different method of return that does not involve any costs for him.
  22. The Consumer or Entrepreneur with consumer rights who exercises rights due to the non-compliance of the Goods with the contract is obliged to deliver the defective item at the Seller's expense to the following address: Felmer Investments sp. z o.about, ul. Medweckiego Mieczysława 17; 31-870 Kraków. In order for the complaint to be considered, it should contain data enabling the identification of the Consumer or Entrepreneur with consumer rights and his contact details, the subject of the complaint and requests related to its consideration. If the received complaint is incomplete and makes it impossible to consider it, the Seller will notify the Consumer or Entrepreneur with consumer rights about the need to complete it. A consumer or an entrepreneur with consumer rights has the option of using the complaint form, which can be found in the "Returns Policy" tab. In order to benefit from free shipping via the InPost parcel locker, please read the information in the "Returns Policy" tab.
  23. The Seller asks that, in order to facilitate the complaint process, a description of the non-compliance of the Goods with the Agreement be attached.
  24. If the Seller does not respond to the demands of the Consumer or Entrepreneur with consumer rights within 14 days, it means that the Seller considers the demands or statement to be justified.
  1. Returns in the Store are handled using the returns wizard, which enables free shipping of the return parcel to the Store via the InPost parcel locker. Detailed information on returning purchased Goods via a parcel locker can be found in the "Returns Policy" tab.
X. Dispute resolution
  1. If any disputes arise, the Seller suggests using amicable methods of resolving them.
  2. The Seller informs that at http://ec.europa.eu/consumers/odr there is an online platform for resolving disputes between consumers and entrepreneurs. It is a one-stop shop for out-of-court resolution of disputes regarding contractual obligations arising from an online sales contract or service provision contract.
  3. The settlement of any disputes arising between the Seller and the Customer shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure and other provisions of generally applicable law.
XI. Terms of Sale for Entrepreneurs
  1. The provisions of this section apply only to Customers who are natural persons running a business, legal persons or entities without legal personality capable of acquiring rights and incurring obligations placing an order in the Store in connection with their business or professional activity and which is of a professional nature to them .
  2. The Customer is obliged to check the Goods in a manner appropriate to him in the presence of the courier or supplier and prepare a report describing any possible irregularities. Failure to inspect the Goods will result in the loss of warranty rights.
  3. If any irregularities are found, the Customer is obliged to immediately notify the Seller about them.
  4. The court competent to resolve any disputes is the court competent for the Seller's registered office.

XII. Opinions about goods

  1. The Seller verifies opinions about its Goods before they are published.
  2. Opinions can only be added by Customers registered in the Store, verification is carried out by comparing personal data with the information held by the Seller regarding the Goods sold.
  3. The seller uses sponsored and barter reviews.
  4. The published opinions are intended to present the benefits related to the use of the Seller's Goods, which have been noticed by existing Customers.

XIII. Intellectual Property Rights

  1. All intellectual property rights, including in particular copyrights and trademark rights relating to all texts, illustrations, sounds, visualizations, software and other materials contained in the Store are the property of the Seller or are subject to permission to use them, granted by the entity to which the above-mentioned rights apply. The content of the Store does not infringe the rights of third parties.
  2. The components of the Store, in particular graphics, technical solutions, text, IT language creating the Store (HTML code, XHTML, JavaScript, CSS sheets, multimedia links), are subject to legal protection for the Store and other authorized entities.
  3. The content of the Store may not be used, copied, processed or modified without the prior express consent of the Seller.
  4. Any use of all or part of the content of these Regulations without the consent of the Store constitutes a violation of copyright.

XIV. Final Provisions

  1. The Seller reserves the right to make changes to these Regulations if it is necessary to adapt the Regulations to changes in law, the introduction of new services or technological changes. Changes to the provisions of the Regulations come into force after 14 days from the moment the Customers are informed by e-mail about the new provisions. The Customer who does not accept the amended content of the Regulations has the right to delete the Account in the Store.
  2. Orders placed before changes to the Regulations come into force are processed in accordance with their previous wording.
  3. The provisions of the Regulations do not exclude any rights that Consumers have under generally applicable law.
  4. In matters not regulated in the Regulations, the provisions of law generally applicable in the territory of the Republic of Poland shall apply.
  5. The Regulations enter into force on 20.09.2023
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