TERMS AND CONDITIONS

I. General Provisions

  1. These Regulations define the functioning of the Online Store named Lobos available at the internet address URL: https://lobosbags.com and the conditions for using the services offered by the Store. The Regulations define the rights and obligations of the Store's Clients, as well as the rights, obligations, and scope of responsibility of the entity managing and operating the Store.
  2. Whenever the following terms written in capital letters are used in the Regulations and its attachments, they should be understood for the purposes of interpreting the Regulations as follows:
  1. Client - a natural person, legal person, or entity without legal personality capable of acquiring rights and incurring obligations. Natural persons without full legal capacity should obtain the consent of their legal representative before using the Services offered by the Store and present it at the request of the Seller;
  2. Regulations - these Regulations, posted in the Store at the URL https://lobosbags.com/pages/terms;
  3. Seller - Lobos Energy sp. z o.o., Mieczysława Medweckiego 17, 31-870 Kraków, NIP number 6751520252. The Seller can be contacted by phone at 48 502 264 158 or by email at contact@lobosbags.com;
  4. Consumer - a natural person making a legal transaction with an entrepreneur not directly related to their business or professional activity;
  5. Entrepreneur on consumer rights - a natural person who enters into an agreement directly related to their business activity, provided that the agreement does not have a professional character for them;
  6. Goods or Product - a product offered for sale by the Seller through the Store;
  7. Store - the Online Store Lobos available at the URL https://lobosbags.com, owned by the Seller;
  8. Order Form - a service available in the Store that allows placing orders, through which Products can be added to the cart and the terms of the sales agreement can be specified, including the method of delivery and payment;
  9. Discount coupon - means any form of price reduction for the purchase of Goods by issuing a unique discount code.
  10. Gift card - an electronic or physical card, issued to the bearer, entitling them to make purchases in the Store for the amount specified on the card.
  1. Acceptance of the provisions of the Regulations and its attachments is voluntary but necessary to use the services offered by the Store.
  2. The administration of personal data is carried out based on the provisions of applicable law and the Privacy Policy available on the Store's website.
  3. It is prohibited to introduce illegal content into the Store that may violate the rights of third parties or undermine the legal order, as well as to interfere with the Store's IT infrastructure.
  4. The regulations along with the attachments constitute regulations within the meaning of Article 8 of the Act of July 18, 2002, on the provision of services by electronic means (Journal of Laws 2020.344 consolidated text of March 3, 2020, as amended).

II. Prices of Goods

  1. All taxes required by law are already included in the price visible in the Store, which is the gross price.
  2. The price does not include delivery costs, which the Customer will be required to bear according to the selected delivery option. Information about delivery costs will be provided to the Customer before placing the order in such a way that the Customer knows the total cost of the order and can make an informed and voluntary decision in this regard.
  3. The reduced price is the price that applies as a result of the price reduction of the Goods. In every case of informing about the price reduction of the Goods, alongside the information about the reduced price, there is visible information about the lowest price of that Goods that was in effect during the 30 days prior to the reduction. If a given Goods or service is offered for sale for less than 30 days, alongside the information about the reduced price, there is visible information about the lowest price of that Goods or service that was in effect from the day the offering of that Goods or service for sale began until the day the reduction was introduced.
  4. The Seller does not apply a procedure for individual price adjustment based on automated decision-making; however, if such a procedure is applied, the Seller will inform the Customer about it before placing the order.

III. Offer

  1. The Goods offered in the Store are brand new and free from physical and legal defects, except for Products that are clearly marked as having specified physical defects and sold at a promotional price. The Goods offered in the Store are handmade bags (unless otherwise explicitly stated in the Product information) and other accessories available in the Store's offer.
  2. The prices of Goods are expressed in Polish Zloty (PLN) and include VAT (gross price).
  3. The Store allows the use of Discount Coupons, which can reduce the price of all Products in the cart or the price of a selected Product.
  4. Discount Coupons cannot be combined (only one Discount Coupon can be used for a single order placed in the Store).
  1. A Discount Coupon can only reduce the price of the Goods and applies only to Goods offered at full price (without promotions, price reductions, or sales). A Discount Coupon cannot be used for Goods that already have a reduced price (promotional price).
  2. The Discount Coupon can be used no later than on the last day of its validity.
  3. The Discount Coupon is not exchangeable for cash equivalent.
  4. The Discount Coupon can be used only once and in full amount.
  5. In the case of returning Goods purchased using a Discount Coupon, the Customer receives a refund of the value of the Goods indicated on the receipt or VAT invoice.
  6. The Gift Card can only be redeemed in the Store.
  7. The validity period of the Gift Card is 24 months from the date of its purchase.
  8. The Gift Card may be reactivated by the Customer only after its validity period has expired if the Customer has not used the remaining funds on it during its validity period. To extend the validity period of the Gift Card, the Customer is obliged to submit a request for reactivation of the Gift Card to the Seller via the phone number 48 502 264 158 or by email at contact@lobosbags.com.
  9. In the event that the price of the Goods purchased by the Customer is higher than the amount of funds on the Gift Card, the Customer is obliged to pay the price difference using another form of payment accepted in the Store.
  10. When redeeming the Gift Card, if the value of the purchased Goods is lower than the current value of the Gift Card, the Customer is not entitled to receive the unused portion of the funds accumulated on the Gift Card in cash. The remaining unused value of the Gift Card remains available for the Customer to use within the validity period of the Gift Card, subject to the provisions of paragraph 12 above.
  11. The Gift Card cannot be exchanged for cash in whole or in part.
  1. Promotions on Goods offered in the Service cannot be combined unless the regulations of a given promotion state otherwise.
  2. The Store allows the use of services:
    1. Newsletter: consisting of the free electronic sending of commercial and marketing information to the Customer. The Customer begins to use the service at the moment of providing an email address and consenting to receive messages by checking the appropriate box on the Store's website. The Customer can unsubscribe from the service at any time through their Customer account or by contacting the Seller for this purpose.
    2. Account: consisting of the electronic maintenance of the Customer's account in the Store. The Customer creates an account by providing contact details in the registration form (available by pressing the "Register" button). This service is provided from the moment the Customer receives an email confirming registration. The Customer can request the deletion of the account at any time by submitting a request to the Administrator, who will delete the account within 24 hours of the request (on business days).
    3. Sale of Goods through the Store.
  3. Services are available in the Store 7 days a week, 24 hours a day, except for temporary shutdowns of the Store due to modernization or maintenance of its IT infrastructure, random events caused by force majeure beyond the Seller's control, and shutdowns caused by hacking attacks or failures. In any case, the Store will make every effort to restore the functionality of the Store as quickly as possible.

IV. Minimum technical requirements

To use the services offered by the Store, it is necessary to have the following equipment:

  1. PC, smartphone with the most current software version, tablet, or other mobile device typically used for browsing websites,
  2. internet connection,
  3. current version of the web browser Firefox, Chrome, Safari, or Microsoft Edge or others,
  4. Adobe Flash Player plugin installed and JavaScript, frames, and CSS styles enabled,
  5. Active email account.

V. Placing an Order

  1. The Store sells through the Internet.
  2. The Client can enter into a contract with the Seller via the Store 24 hours a day, every day of the week, while the processing of orders and enabling the Client to ask questions and contact the Store takes place on business days during the Store's operating hours indicated on the website.
  3. To place an order, the Client:
    1. Familiarizes themselves with the description of the Goods and their price, then clicks the "Add to cart" button;
    2. Confirms the Goods in the cart and their delivery price – before placing the order, the Client is informed of the total cost of the purchased Goods along with their delivery in the selected form, which the Client must accept in order to place the order;
    3. Registers an Account, logs into their Account, or provides the necessary contact details for order delivery and makes a statement of acceptance of the Terms and Conditions;
    4. Chooses the payment method;
    5. Confirms the placement of the order with the obligation to pay;
    6. Makes the payment no later than 7 days after receiving the email confirming the order placement.
  4. The contact details necessary for the delivery of the order include: first and last name, delivery address, city, postal code, phone number, email address, and in the case of entrepreneurs or entities that are not natural persons or natural persons conducting business activity, also the data necessary for issuing an invoice, namely the VAT number, company name, and business address.
  5. The moment of concluding the contract between the Client and the Store is the confirmation of the order placed by the client by the Store. The Store will confirm the order placed by the Client via email, without delay.
  6. The payment methods available in the Store are payment by debit card, credit card, cash on delivery, and transfers24.
  7. In the event of non-payment within 14 days from the sending of the email confirming the order to the Client, the Client will be informed by email or phone about the necessity to make the payment and an additional deadline for fulfilling the obligation. Failure to make the payment by the Client within the additional deadline results in the cancellation of the order, of which the Client will be informed by email. The above does not exclude claims of the Store arising from generally applicable legal provisions in specific cases.
  8. The information referred to in Article 12(1) of the Act of May 30, 2014, on consumer rights, will be sent to the Client at the email address used to place the order in the confirmation message of the order placed by the Client. The above-mentioned information will also be visible in the Store at the moment the Client expresses the will to be bound by the contract.

VI. Order fulfillment

  1. The order fulfillment begins on the next business day after the payment is credited to the Seller's bank account.
  2. The Store is obliged to deliver the shipment to the buyer within 30 days from the date of concluding the contract. If the shipment has not been delivered within this time, the Client has the right to withdraw from the contract, regardless of the reasons on the part of the Store or the supplier. The Store is obliged to refund the full amount paid by the Client, including the delivery price, within 14 days of receiving the notice of withdrawal.
  3. In the event of circumstances on the part of the Store that prevent the fulfillment or timely fulfillment of part or all of the order, the Client will be promptly informed of this fact. The Client has the right to decide to cancel the order or its partial fulfillment, or to reduce the price. The Store is obliged to refund the full amount paid by the Client, including the delivery price, within 14 days of receiving the notice of withdrawal or a partial amount in the case of receiving a notice of partial withdrawal.
  4. The Client receives the invoice in electronic form at the email address provided in the Order Form, after prior consent has been given.  explicit and unambiguous consent to receive the invoice in electronic form.   

VII. Delivery

  1. Delivery is carried out by a courier company or the Seller's own transport.
  2. The Seller is responsible for the Goods until they are delivered to the Buyer.
  3. The Seller undertakes to deliver the Goods free of defects.         

VIII. Right of withdrawal from the contract and exclusive rights

  1. A Client who is a Consumer under Article 27 of the Consumer Rights Act and an Entrepreneur with consumer rights under Article 27 in connection with Article 7aa of the Consumer Rights Act, who has concluded a distance contract, has the right to withdraw from the sales contract, without giving a reason, within 14 days of receiving the Goods.
  2. The Consumer or Entrepreneur on consumer rights may withdraw from the contract by submitting a statement to the Seller's email address: info@lobosbags.com or to the address: Lobos Energy sp. z o.o., ul. Medweckiego Mieczysława 17; 31-870 Kraków. The Consumer or Entrepreneur on consumer rights may use the template form, which is attached as Appendix No. 2 to the Regulations for this purpose.
  3. The Consumer or Entrepreneur on consumer rights should promptly, but no later than within 14 days from the day they withdrew from the contract, send the Goods to the Seller. To meet the deadline, it is sufficient to dispatch the item before its expiration. This deadline does not apply if the Seller has committed to collecting the Goods from the Consumer.
  4. If the Consumer chose a method of delivery of the Goods other than the cheapest standard delivery offered by the Store, the Store is not obliged to refund the additional costs incurred by the Consumer.
  5. The Seller is obliged to refund the full price of the Goods, along with the delivery price of the Goods to the Consumer (subject to paragraph 4 above), within 14 days of receiving the information about the withdrawal from the contract. The Seller makes the payment using the same method of payment that the Consumer or Entrepreneur on consumer rights used or another method agreed upon by the parties, provided it does not incur additional costs for the Consumer or Entrepreneur on consumer rights.
  6. The Seller is entitled to withhold the refund until the Goods are returned or proof of their shipment is received.
  7. In the event of withdrawal from the contract by the Consumer or Entrepreneur on consumer rights, the contract is considered not concluded.
  8. In the event that the Goods were used in a manner exceeding what is necessary to ascertain the nature, characteristics, and functioning of the Goods, the Consumer or Entrepreneur on consumer rights is liable for the reduction in their value.
  9. The Consumer or Entrepreneur on consumer rights loses the right to withdraw from the contract in the cases specified in Article 38 of the Consumer Rights Act of May 30, 2014 (consolidated text: Journal of Laws of 2020, item 287, as amended), and in particular in the cases:
    1. for the provision of services for which the Consumer or Entrepreneur on consumer rights is obliged to pay a price, if the Seller has fully performed the service with the explicit and prior consent of the Consumer or Entrepreneur on consumer rights, who was informed before the service commenced that after the Seller's performance of the service, they would lose the right to withdraw from the contract, and accepted this information;
    2. in which the subject of the service is non-prefabricated Goods, produced according to the specifications of the Consumer or Entrepreneur on consumer rights or serving to meet their individualized needs;
    3. in which the subject of the performance is Goods that are perishable or have a short shelf life;
    4. in which the subject of the performance is Goods delivered in sealed packaging, which cannot be returned after opening the packaging for health protection or hygiene reasons, if the packaging was opened after delivery;
    5. in which the subject of the performance is Goods that, due to their nature, become inseparably connected with other Goods after delivery;
    6. for the provision of digital content not supplied on a tangible medium, for which the Consumer or Entrepreneur on consumer rights is obliged to pay the price, if the Seller has commenced the provision with the express and prior consent of the Consumer or Entrepreneur on consumer rights, who was informed before the commencement of the provision that after the performance by the Seller, they would lose the right to withdraw from the contract, and accepted this, and the Seller provided the Consumer or Entrepreneur on consumer rights with confirmation of receipt of consent.

IX. Complaints

  1. The provisions of this paragraph specify the rules regarding liability for the conformity of the performance with the Contract concerning the transfer of ownership to the Consumer and the Entrepreneur on consumer rights. In the absence of specific provisions in this point of the Regulations, the provisions of Chapter 5a of the Consumer Rights Act shall apply accordingly.
  1. In the case of contracts concluded with Consumers or with Entrepreneurs on consumer rights within the meaning of Article 22(1) of the Civil Code and Article 7aa of the Consumer Rights Act, the Seller is liable for the lack of conformity of the goods with the contract under the principles specified in Chapter 5a of the Consumer Rights Act.
  1. The Seller is responsible for the lack of conformity of the goods with the Contract at the time of their delivery to the Consumer or Entrepreneur on consumer rights and revealed within two years from that moment.
  1. It is presumed that the lack of conformity of the goods with the contract, which became apparent within two years from the moment of delivery of the goods, existed at the time of their delivery, unless proven otherwise or this presumption cannot be reconciled with the nature of the goods or the nature of the lack of conformity of the goods with the contract.
  2. The goods are in accordance with the contract if:
  3. are in accordance with the contract, in particular its: description, type, quantity, quality, completeness, and functionality;
  4. is in accordance with the contract, in particular its: suitability for a specific purpose for which it is needed by the Consumer or Entrepreneur on consumer rights, of which the Consumer or Entrepreneur on consumer rights informed the Seller no later than at the time of concluding the contract and which the Seller accepted;
  5. is suitable for the purposes for which goods of this kind are usually used, taking into account applicable legal regulations, technical standards, or good practices;
  6. is available in such quantity and has such characteristics, including durability and safety, that are typical for Goods of this kind and which the Consumer or Entrepreneur on consumer rights can reasonably expect, taking into account the nature of the Goods and the public assurance made by the Seller, particularly in advertising or on the label, unless the Seller demonstrates that:
  7. did not know about the given public assurance and reasonably assessing, could not have known about it,
  8. before concluding the contract, the public assurance was corrected in accordance with the conditions and form in which the public assurance was made, or in a comparable manner,
  • the public assurance did not influence the decision of the Consumer or Entrepreneur on consumer rights to conclude the contract;
  1. was delivered with packaging, accessories, and instructions that the Consumer or Entrepreneur on consumer rights can reasonably expect to be provided;
  2. is of the same quality as the sample or model provided by the Seller to the Consumer or Entrepreneur on consumer rights before the conclusion of the contract, and corresponds to the description of such a sample or model.
  3. The Entrepreneur is not liable for the non-compliance of the Goods with the contract in the scope referred to in paragraph 4 above if the Consumer or Entrepreneur on consumer rights was clearly informed, no later than at the time of concluding the contract, that a specific feature of the Goods deviates from the compliance requirements specified in paragraph 4 above and clearly and separately accepted the lack of a specific feature of the Goods.
  4. The Goods are also non-compliant with the contract in the case of improper installation and operation if these actions were performed by the Seller or a third party for whom the Seller is responsible, or by the Consumer or Entrepreneur on consumer rights who acted according to the instructions received from the Seller.
  5. The Consumer or Entrepreneur on consumer rights, if the Goods are non-compliant with the contract, may request their repair or exchange.
  6. The Seller may exchange the Goods when the Consumer or Entrepreneur on consumer rights requests a repair, or the Seller may repair the Goods when the Consumer or Entrepreneur on consumer rights requests an exchange, if bringing the Goods into compliance with the contract in the manner chosen by the Consumer or Entrepreneur on consumer rights is impossible or would require excessive costs for the Seller. If repair and exchange are impossible or would require excessive costs for the Seller, he may refuse to bring the Goods into compliance with the contract.
  7. In assessing the excessiveness of costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the non-compliance of the Goods with the contract, the value of the Goods compliant with the contract, and excessive inconveniences for the Consumer or Entrepreneur on consumer rights arising from the change in the method of bringing the Goods into compliance with the contract.
  8. The Seller carries out the repair or replacement within a reasonable time from the moment they were informed by the Consumer or Entrepreneur on consumer rights about the lack of conformity with the contract, and without excessive inconvenience to the Consumer or Entrepreneur on consumer rights, taking into account the specifics of the Goods and the purpose for which the Consumer or Entrepreneur on consumer rights purchased them. The costs of repair or replacement, including in particular the costs of postage, transport, labor, and materials, shall be borne by the Seller.
  9. The Consumer or Entrepreneur on consumer rights provides the Seller with the Goods subject to repair or replacement. The Seller collects the Goods from the Consumer or Entrepreneur on consumer rights at their own expense.
  10. If the Goods are not in conformity with the contract, the Consumer or the Entrepreneur on consumer rights may submit a statement regarding the price reduction or withdrawal from the contract when:
  11. The Seller refused to bring the Goods into conformity with the contract,
  12. The Seller did not bring the Goods into conformity with the contract,
  13. the lack of conformity of the Goods with the contract still exists, despite the Seller's attempts to bring the Goods into conformity with the contract,
  14. the lack of conformity of the Goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior recourse to repair or replacement,
  15. from the Seller's statement or circumstances, it is clear that they will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer or Entrepreneur on consumer rights.
  16. The reduced price must remain in proportion to the price resulting from the contract, in which the value of the non-conforming Goods remains to the value of the conforming Goods.
  17. The Seller shall refund the amounts due to the Consumer or Entrepreneur on consumer rights as a result of exercising the right to reduce the price without delay, no later than within 14 days from the date of receiving the statement from the Consumer or Entrepreneur on consumer rights regarding the price reduction.
  18. The Consumer or Entrepreneur on consumer rights may not withdraw from the contract if the lack of conformity of the Goods with the contract is insignificant. It is presumed that the lack of conformity of the Goods with the contract is significant.
  19. If the lack of conformity with the contract concerns only some of the Goods delivered under the contract, the Consumer or Entrepreneur on consumer rights may withdraw from the contract only in relation to those Goods, as well as in relation to other Goods purchased by the Consumer or Entrepreneur on consumer rights along with the Goods not conforming to the contract, if it cannot be reasonably expected that the Consumer or Entrepreneur on consumer rights would agree to keep only the Goods conforming to the contract.
  20. In the event of withdrawal from the contract, the Consumer or Entrepreneur on consumer rights shall promptly return the Goods to the Seller at their expense. The Seller shall refund the Consumer or Entrepreneur on consumer rights the price without delay, no later than within 14 days from the date of receiving the Goods or proof of their return.
  21. The Seller refunds the price using the same payment method that the Consumer or Entrepreneur with consumer rights used, unless the Consumer or Entrepreneur with consumer rights has expressly agreed to a different method of refund that does not incur any costs for him.
  22. The Consumer or Entrepreneur with consumer rights who exercises rights due to the non-conformity of the Goods with the agreement is obliged, at the Seller's expense, to deliver the defective item to the address: Lobos Energy sp. z o.o., ul. Medweckiego Mieczysława 17; 31-870 Kraków. In order for the complaint to be considered, it should include data enabling the identification of the Consumer or Entrepreneur with consumer rights and their contact details, the subject of the complaint, and requests related to its consideration. If the received complaint is incomplete and prevents its consideration, the Seller will notify the Consumer or Entrepreneur with consumer rights of the need to supplement it. The Consumer or Entrepreneur with consumer rights has the option to use the complaint form, which is located in the "Return Policy" tab. To take advantage of free shipping via InPost parcel locker, please refer to the information in the "Return Policy" tab.
  23. The Seller requests that in order to facilitate the complaint process, a description of the non-conformity of the Goods with the Agreement be attached.
  24. If within 14 days the Seller does not respond to the requests of the Consumer or Entrepreneur with consumer rights, it means that he has accepted the requests or statement as justified.
  1. Returns in the Store are handled using a return wizard, which allows for free shipping of the return package to the Store via InPost Parcel Locker. Detailed information regarding the return of purchased Goods via the parcel locker can be found in the "Return Policy" tab.

X. Dispute Resolution

  1. In the event of disputes, the Seller suggests using amicable methods of resolution.
  2. The Seller informs that at the address http://ec.europa.eu/consumers/odr there is an online platform for resolving disputes between Consumers and entrepreneurs. It serves as a comprehensive service point for out-of-court resolution of disputes concerning contractual obligations arising from online sales agreements or service agreements.
  3. The resolution of any disputes arising between the Seller and the Client shall be subject to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure and other generally applicable laws.

XI. Sales Conditions for Entrepreneurs

  1. The provisions of this paragraph apply only to Clients who are natural persons conducting business activities, legal persons, or entities without legal personality capable of acquiring rights and incurring obligations placing an order in the Store in connection with their business or professional activities and having a professional character for them.
  2. The Customer is obliged to check the Goods in a manner appropriate for them in the presence of the courier or supplier and to prepare a protocol describing any irregularities. Failure to check the Goods results in the loss of rights arising from the warranty.
  3. In the event of irregularities, the Customer is obliged to promptly notify the Seller about them.
  4. The court competent to resolve any disputes is the court competent for the Seller's registered office.

XII. Reviews of Goods

  1. The Seller verifies reviews regarding its Goods before they are published.
  2. Reviews can only be added by Customers registered in the Store, verification occurs by comparing personal data with the information held by the Seller regarding the sold Goods.
  3. The Seller uses sponsored and barter reviews.
  4. Published reviews aim to present the benefits associated with using the Seller's Goods, which have been noticed by previous Customers.

XIII. Intellectual Property Rights

  1. All intellectual property rights, including in particular copyright and trademark rights related to all texts, illustrations, sounds, visualizations, software, and other materials contained in the Store are the property of the Seller or are covered by a license for their use granted by the entity to which the aforementioned rights belong. The content of the Store does not infringe the rights of third parties.
  2. The components of the Store, in particular graphics, technical solutions, text, programming language creating the Store (HTML, XHTML, JavaScript, CSS sheets, multimedia links), are protected by law for the benefit of the Store and other authorized entities.
  3. The content of the Store may not be used, copied, processed, or modified without the prior, explicit consent of the Seller.
  4. Any use of all or part of the content of these Regulations without the Store's consent constitutes a violation of copyright.

XIV. Final Provisions

  1. The Seller reserves the right to make changes to these Regulations in the event of the need to adapt the Regulations to changes in the law, the introduction of new services, or technological changes. Changes to the provisions of the Regulations come into effect after 14 days from the moment of informing Customers by email about the new provisions. A Customer who does not accept the amended content of the Regulations has the right to delete their Account in the Store.
  2. Orders placed before the changes in the provisions of the Regulations come into effect will be fulfilled in accordance with its previous wording.
  3. The provisions of the Regulations do not exclude any rights of Consumers granted to them under generally applicable law.
  4. In matters not regulated by the Regulations, the generally applicable laws in the territory of the Republic of Poland shall apply.
  5. The regulations come into effect on February 03, 2026.